Want What You Want

Birthday | Most years in the days leading up to my Birthday, I promote some special offers on instagram and to subscribers, if you are thinking of joining a program or applying for a membership this is a great time to purchase.

Christmas | Most years in the days leading up to Christmas, I promote some special offers on instagram and to subscribers, if you are thinking of joining a program or applying for a membership this is another great time to purchase.

Ad hoc | At various times throughout the year I promote special offers to my subscribers only.

Upsell | With some of my free webinars, I will provide a discount or a bonus for anyone that purchases a program but you do not have to stay online to listen to it if it is of no interest to you.

Discounts | If now is not the right time, please don’t let the thought of a discount push you over the line. I can’t stress this enough: if you wouldn’t buy it at full price, don’t buy it. 

If some part of you is unsure, can’t quite see the value for you, isn't able to make this a financial priority yet, or isn’t quite ready to commit, please know that these are all perfectly valid reasons to stop and wait. 

The Fear Of Missing Out is not a good enough reason to make a decision. Lean into the Joy Of Missing Out instead.

Informed consent

I want an enthusiastic yes from you. It's more fun and exciting for both of us if there's a Want Match. If there's hesitation and uncertainty about working together, trust it and pause. Something you need is missing. 

Your informed consent looks like:

• Capacity. You have the cognitive capacity to make your decision.
• Information. You have all the information you need to make your decision.
• Understanding. You understand the information, any specialist terminology used, and the consequences of your decision.
• Freedom to say No. You have real and unqualified permission to say no, without any third part pressure or power differentials influencing your decision.
• Authorisation. You can provide your decision and follow through.

Programs and Memberships

My offers are an investment on many levels. They can radically change your life.

I am committed to consent based marketing practices at all levels. I will not pressure you to join any program. Please use each step of the application process to ensure you have all the information you need to make your decision freely. Questions are welcome. If this is not the right program/membership for you, or the timing is not right for you, I will 100% honour your decision. I can also provide referrals to other coaches and service providers that may better suit your needs.

Emails

I don't think it's reasonable to assume that you want information that you have not explicitly asked to receive. Here is how we approach our email lists.

C  Word subscribers | If you opt in to receive blogs or the C word weekly newsletter or advanced notice of events you will generally receive those emails about once a week. You may also receive offers unique to you. This is our highest contact list outside of our client list. You may of course unsubscribe at any time. During launch periods you may receive more frequent emails.

Challenge | If you sign up for a challenge you will receive emails about that challenge only. You will not be placed on the C Word subscriber list. 

Waitlists | If you sign up for a waitlist you will receive emails about that specific waitlist only. You will not be placed on the C Word subscriber list. 

Reach Out | If you send an email asking a question about any of our programs I will respond if it's a coaching question and Rory will respond if it's an administrative or billing question.  Please note if I think the answer to your question may help others I will ask for your consent for a de-identified version of the question and response appearing on AskKerryn. You will not be automatically placed on the C Word subscriber list, but we may occasionally reach out to you if we have an offer that we think might interest you (up to six times per year). 

Clients | Client emails are used to send welcome packs, invoices, session notes, bespoke resources, answer questions, and to provide priority notice for events and in-person sessions. Clients are not automatically placed on the C Word subscriber list. 

Email response times | I endeavour to respond as soon as possible to any enquiries. This is normally between client sessions or at the end of the day. I don't monitor or look at emails on Sundays or over Easter and Christmas breaks, or during my annual holiday, instead those responses are automated.

I value compassion, kindness, respect, understanding, courage, integrity, wisdom, and transparency. Please let me know if we aren't meeting your expectations.

All tiers

You will receive a bespoke calendar detailing all your session times, events, masterminds and check ins.  Your private mentoring sessions must be completed on the day/time scheduled. If you are unwell and unable to attend your session, kindly let us know as soon as possible and we will endeavour to find a session for you on the next available Monday, but we cannot guarantee a replacement session. If you need to reschedule for any other reason we require a minimum 24 hours notice. 

Membership year

1 August 2025 to 31 July 2026 with no sessions available in December or January.

Desktop Workspace member sessions are August with follow-ups in September.

C Suite and Home Haven member sessions commence September.

All membership tiers

If I need to reschedule your session you will receive a bonus 15 minutes added to your rescheduled session and a bonus entry for the Celebrate Retreat prize draw.

C Suite and Home Haven tiers

Our loyalty discounts never expire. If we offer you a loyalty discount it's yours for life and you can take us up on it anytime. Certain loyalty discount offers may be gifted to your friends and you may combine other special offers released through The C Word with your loyalty discount up to a maximum 10% off.

Desktop Workspace tier

All Desktop Workspace memberships must be paid upfront in full before the first session.

C Suite and Home Haven tiers

Memberships do not commence until full payment, or your first instalment payment, has been received.

Financial difficulties

If you are experiencing any financial difficulties, please reach out and we can discuss potentially extending and/or modifying your flexible payment plan.

If your account is in arrears, access to all mentoring and mastermind ceases until your account is brought up to date.  If you miss two payments in a row your membership is voided and you may not be reinstated as a member. If you miss three non consecutive payments your membership is voided and you may not be reinstated as a member.

Late payment fees are $250 per late payment. This fee is applied to any payments that are three business days overdue.

The C  Word Newsletter subscribers | If you opt in to receive blogs or the C word weekly newsletter or advanced notice of events you will receive those emails about once a week normally Wednesday for the C Word and Sundays for blogs. This is our highest contact list outside of our client list. You may of course unsubscribe at any time.  All The C Word Newsletters subscribers receive a 10% discount on Pick My Brain sessions.

The C  Word YouTube subscribers | The channel is not monetised and affiliate links are not included for any products.

The C  Word Podcast subscribers | The channel does not take any paid advertising or sponsorships.